Effective 2026-07-06 · Last updated 2026-07-06
These Terms & Conditions ("Terms") are a binding agreement between you and Nabita FZ-LLC, a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), UAE, licence no. SFFO0689, registered address Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE ("SLAN", "we", "us", "our"), governing your access to and use of the SLAN website, applications, AI learning assistants, and related services (the "Services").
By creating an account or using the Services, you agree to these Terms and to our Privacy Notice, which is incorporated by reference. If you do not agree, do not use the Services.
These Terms apply to two types of users:
Sections that apply only to one group are marked accordingly. Additional terms (for example, a separate Contributor Agreement for Experts or paid-plan terms) may also apply and, where they conflict with these Terms, the additional terms control for that subject.
You must be 18 years of age or older to use the Services. By using the Services, you represent that you are at least 18 and have the legal capacity to enter into these Terms. The Services are not directed to, and may not be used by, anyone under 18.
You agree to provide accurate information, keep your credentials secure, and be responsible for all activity under your account. Notify us promptly at hello@slan.co of any unauthorised use. We may refuse, suspend, or terminate accounts as described in Section 13.
SLAN provides AI-powered learning assistants built using knowledge contributed by Experts.
Please read this section carefully; it affects your rights.
This AUP forms part of these Terms and applies to all users. You must comply with it, and you are responsible for ensuring anyone using your account does too. Because our Services rely on third-party AI providers, you must also comply with those providers' applicable use policies, which prohibit similar conduct.
You must not:
We may investigate suspected violations and may remove content, suspend, or terminate access (Section 13). We may also be required to report certain activity to our AI providers or to authorities.
"Your Content" means content you submit to the Services, including messages to AI assistants and, for Experts, contributed materials.
This section applies in addition to Section 7.
Commercial, compensation, and detailed licensing terms for Experts are set out in these Terms and the applicable plan agreed at signup.
The Services — including the platform, software, user interfaces, AI assistant configurations, documentation, trademarks, and all frameworks, syllabi, structures, and other materials generated by the system in operating the Services — are owned by SLAN or our licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted to you, we reserve all rights, title, and interest in and to the Services and any improvements to them.
Output to Learners. Subject to these Terms and your compliance with them, we grant you a personal, non-exclusive, non-transferable right to use the AI outputs generated for you for your own learning. You acknowledge that the Services may generate the same or similar output for other users.
You agree not to remove or obscure any proprietary notices, and not to use our name, logos, or trademarks without our prior written consent.
Paid plans are purchased by Experts / Course Creators (the "paying customer"), who then make assistants available to their Learners. Learners generally do not pay SLAN directly; where Learner usage is billed (for example, guest-mode overages), it is billed to the Expert who configured that access. This Section sets out the general payment terms for Experts.
The Services are offered under the plans described at pricing page, including monthly subscriptions, per-cohort runs, and annual commitments. Each plan includes defined limits (for example, numbers of courses, AI assistants, files, web sources, enrolled students, active cohorts, cohort duration, and messages). You are responsible for staying within your plan's limits and for the size of the cohort you enable. We may meter usage and display it in your account.
Where a feature is billed by usage (for example, guest-mode message overages or seat conversions), additional charges apply as described at pricing page or as agreed with our sales team. We will measure usage as described in the Service, and overages may be billed automatically. Setup and onboarding ("professional services") fees are billed separately from platform fees and are described at pricing page or in a separate order/statement of work.
Payments are processed by Stripe, our third-party payment processor, by card and/or by invoice. By providing a payment method, you authorise us (via Stripe) to charge that method for all fees due, including recurring subscription fees, per-cohort fees, applicable overages, and professional-services fees, on the schedule for your plan. Your use of Stripe is subject to Stripe's applicable terms and privacy policy. We do not store full payment-card details; these are handled by Stripe. SLAN is the merchant of record for payments processed through Stripe (standard Stripe billing, confirmed).
Where we bill by invoice, payment is due within net 14 days of the invoice date unless stated otherwise. If a payment fails or is overdue, we may retry the charge, suspend or restrict access to the Services (including your Learners' access) until payment is made, and/or charge late fees or interest to the extent permitted by law. Continued use during any notice or grace period does not waive your obligation to pay.
Subscription plans (monthly) and annual commitments renew automatically for successive terms at the then-current rate, and the applicable payment method will be charged, unless you cancel before the renewal date. You can cancel at any time from your account settings, and cancellation is as easy as signing up. Where required by law, we will send renewal reminders before charging. Cancellation takes effect at the end of the current paid term; you keep access until then. Per-cohort runs are one-time purchases and do not auto-renew.
Except where required by law or expressly stated, fees are non-refundable, including professional-services fees and fees for a started cohort run. Consumers in the EU/UK may have a statutory right to cancel within a withdrawal period; where you ask us to begin the Services during that period, you acknowledge you may lose that right once the Services are fully performed, to the extent permitted by law. Nothing here limits non-waivable consumer rights.
Fees are exclusive of taxes (such as UAE VAT, or VAT, GST, or sales tax in your jurisdiction) unless stated. We may charge UAE VAT where applicable, and other taxes may be calculated and collected through Stripe based on your location and tax status. You are responsible for applicable taxes and for providing accurate billing and tax information.
We may change fees and plan limits. For recurring plans, we will give at least 30 days' notice before a change takes effect, and the change applies from your next renewal. Your continued use after the change takes effect constitutes acceptance; if you do not agree, you may cancel before the change applies.
Our handling of personal data is described in the Privacy Notice, which forms part of these Terms. By using the Services you acknowledge that data is processed as described there, including the use of third-party AI model providers and the storage and transfer arrangements set out in that notice.
The Services may integrate with or link to third-party services (including AI model providers). We are not responsible for third-party services, and your use of them may be subject to their own terms.
To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that AI outputs will be accurate or reliable. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
To the maximum extent permitted by law:
To the extent permitted by law, you agree to indemnify and hold harmless SLAN and its affiliates from claims, damages, and reasonable costs arising out of your breach of these Terms (including the AUP), Your Content, or your misuse of the Services.
These Terms are governed by the laws of the Dubai International Financial Centre (DIFC) and applicable UAE federal law, without regard to conflict-of-laws rules.
Subject to Section 17.3, all disputes arising out of or in connection with these Terms shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with the said Rules. For the purposes of that arbitration:
The arbitral award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.
If you use the Services as a consumer, this arbitration agreement does not deprive you of any mandatory consumer-protection rights in your country of residence. Consumers in the EU/EEA and UK (and others where pre-dispute arbitration is not binding on consumers) may instead bring or defend claims in their local courts, and nothing in this Section limits those rights or any non-waivable data-protection rights. In addition, either party may (a) seek interim or injunctive relief from a competent court, including the DIFC Courts, to protect its intellectual property or confidential information; and (b) pursue claims that qualify in a small-claims forum where available.
We may update these Terms from time to time. If we make material changes, we will notify you through the Services or by email and update the "Last updated" date. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Services.
Questions about these Terms: